Buying a piece of work, even when it's in front of you, is not an easy matter. Seeing an image on the screen can never compare to seeing a piece in the flesh but this is of course no guarantee that you will like it in the same way. To these ends, any work sold from my site is done so on a sale or return basis. Whilst it must be paid for upfront, I operate a no quibble returns policy should you, with it in your hands, decide that it's not for you.

All pictures will be despatched suitably protected within 3 working days of your order being placed and payment clearing. They will be sent via a recorded insured mail service which will need to be signed for upon receipt so please give an address where someone will be available to receive the goods during normal business hours Monday to Friday.

POSTAL CHARGES
UK MAINLAND - Original Paintings - No Carriage Charge

Prints - No Carriage Charge

Greetings Cards - 1- 4 - £3.50 postage, 5+ No Carriage

REST OF THE WORLD - Costs for shipping outside mainland UK will be dealt with on a case by case basis. Please contact me directly to see if we can come up with a bespoke service to get my work to you.

RETURNS - In the event that you are unhappy with your purchase, please can I ask that you email me at ben@benwinterart.com or contact me by phone (nos. below) within 48hrs of receipt. I will happily refund all monies paid by you upon safe receipt of the image by me. Whilst there is no charge for the postage of artwork to any address in mainland UK, I'm afraid that the cost of the safe return of said artwork is your responsibility. Work should be returned, once you have notified me of your intention to do so, appropriately insured, and packaged as received, as soon as possible and no more than 14 days after receipt.

DAMAGED GOODS - As with returns, notification of any transit damage to work must be communicated to me by phone (nos. above) or email ben@benwinterart.com ASAP but within 5 days of receipt.